Percussion

Ixxus has been a Percussion partner since 2004, delivering and supporting a range of Percussion related projects.

For a number of years this was always an additional service from Ixxus, complimenting the direct services on offer from Percussion. Traditionally Percussion predominantly sold their software directly to end clients in the UK, and maintained their own, strong and experienced professional services consulting team.

More recently, Percussion has been significantly developing their service offering to both existing and new clients and has developed The Percussion Approach. The Percussion Approach is a combination of the Percussion CMS, Solutions (Community Marketing, Personalisation and Analytics), Technical Services, and Marketing Services that has a singular focus – driving results.

See what the Percussion VP of Operations has to say about Ixxus.

The Percussion Approach

This approach has been designed to deliver the end client the following benefits:

• Getting to results quickly, with less risk
• Flexibility to use one consultant to guide and mentor your team, or a full implementation team that can deliver your complete project.
• Peace of mind that comes from working with a team that has a background and pedigree with Percussion themselves, having had a 100% focus on designing and deploying The Percussion Approach
• On-time, on-budget project delivery
• Transfer of valuable know-how from the experts

In early 2009 Percussion announced their plans to further develop their commitment to a partner centric model in Europe, which meant reducing their own direct presence in the UK and relying on their partner eco system to provide a full service offering.

We are delighted that Ixxus are now able to provide the very same Percussion Professional Services as former members of the Percussion team have decided to join forces with Ixxus.

Therefore Ixxus can now deliver the best of both worlds, the complete solution capability of a systems integrator, coupled with the expertise and experience of Percussion consultants who have the ability to design and deploy technical services as part of The Percussion Approach.

Percussion – Partner Professional Service Offerings from Ixxus

We’re here to provide you with the Professional Services that you would formally have received from Percussion directly including:

• Training and education: whether that be public courses (such as key concepts, new features, development or administration training), private courses (custom designed to cover your specific needs such as train the trainer) or educational material (end-user handbooks for example);
• Follow-on services: such as mentoring, customisations and consulting, basic and advanced upgrades and system audits to ensure that you are getting the most out of your implementation.
• Joint implementation: let our consultants work with your team to get your system into shape faster while also benefiting from knowledge transfer from our skilled Percussion consultants.
• Turn key implementation: let our consultants do it all and deliver you a cutting edge solution that is ready to use.
• Getting started: whether you are starting your new project from scratch or would like to extend you implementation to include a new project the getting started package can be tailored to ensure that you have the best foundation to move forward with including training, architecture joint design, development and project planning, a foundation build of the CM Server to get you started as well as some mentoring time for your developers to learn from your dedicated consultant(s).
• Application Support: we can support your complete application, from front end UI to back end data repositories and custom code.

We can do this because we have on board some of the most skilled and experienced Percussion technologists in the UK/EU. And a unique link back to Percussion to ensure that we keep up to date with the latest news, releases and advancements in the Percussion technologies and the Percussion Approach.

In addition to this we have a great team of experienced ECMS technologists who have an extensive experience in Java based, de-coupled content management, User Interface specialists and highly respected Technical Architects and a friendly and energetic support team.

An Overview of The Percussion Approach and Technologies

At the heart of The Percussion Approach is the Percussion Content Management System (CMS), which consists of the Percussion CM Server and Percussion’s additional Online Interaction components.

Percussion CM Server

Many content management systems are designed for simply eliminating the "bottleneck" of site updates - too often resulting in "cookie cutter" web sites with little appeal to your customers. Percussion's CM Server is designed for rapid change at any level - not only content, but layout and presentation - without the need for IT involvement. Percussion believes change is the lifeblood of a successful web presence. The agility in their CM Server reflects that.

Whether marketers are changing one word on the home page or developing an entirely new section to support an upcoming multi-channel campaign, Percussion’s CM Server allows system users and administrators to create and modify content, assemble new pages, embed rich media, create additional global sites and publish. You define the creation, management and approval processes and the Percussion workflow and publishing systems will automate the rest, conforming to your needs.

Online Interaction

Percussion’s Online Interaction adopts a “Services Oriented Architecture” that conforms to the latest Web 2.0 style web delivery architectures. This means each of the services is designed to work out of the box alongside your existing web infrastructure, or integrated with existing applications and services you already use in these areas. Percussion’s approach eliminates dependency on any specific technology or service while providing maximum customer engagement.

Percussion’s Online Interaction consists of three distinct solutions to compliment their Percussion CM Server.

Personalization

The Personalization Solution allows marketers to apply a demographic, psychographic or behavioral segmentation model, and in so doing, get the most appropriate copy, graphics and offer in front of your audience.

Community Marketing

The Community Marketing Solution helps generate and manage Web 2.0 practices, allowing organisations to increase social traffic to your site, maintain message consistency across 2.0 channels, and use ratings as a means to spur action and generate results.

WebTrends Analytics

WebTrends Analytics Solution allows marketers to track the behaviors of visitors - overlaid directly onto your existing Web pages for instant insight - measure the effectiveness of campaigns and automatically promote key products or services.

The content management functions allow the marketer to examine existing online properties, and quickly “click through” to make needed changes anywhere. The online interaction functions then use this information to engage the visitor online, dynamically presenting the best messaging and graphics, enabling interaction, and prompting the visitor to act.

Architecture

Percussion’s innovative “decoupled architecture” separates content management from online interaction. You choose only the pieces you want to use and then freely combine them with existing and third party applications for unmatched cross platform support.

If you wish to talk through some ideas as to how Ixxus could help you with your Percussion system, then call us on 0207 033 2333, and we would be happy to have an initial chat over the phone.